When: Thursday 12th November 2015
Where: CIDO Innovation Centre
Time: 12.30pm -2.00 pm (light lunch provided)
Cost: FREE
Did you know the average business never hears from 96% of its unhappy customers?
CIDO are delighted to host a FREE seminar to help small businesses understand and improve their customer service and in turn improve customer retention. The seminar, hosted by Lynda Willis of Customer Sense Training and Consultancy, will cover the following:
- Why businesses need customers
- Using and remembering names
- Creating a positive first impression
- Digital customer service
- Why handle customer concerns
- Going the extra mile
Contact: Kirsty Watson – By phone: +44 (0) 28 3839 6520
e-mail: Kirsty@cido.co.uk
